Shipping policy

Last updated: September 3, 2026

Order Processing

All Loonza products are made to order. Please allow 2 to 5 business days for production before your order ships. Processing times may be longer during high demand periods such as holidays or seasonal launches.

Shipping Destinations

We currently ship to all provinces and territories across Canada.

Shipping Times

Once your order ships, estimated delivery is 5 to 15 business days, depending on your location and carrier conditions. Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order size.

Order Tracking

Every order includes tracking. As soon as your order ships, we automatically email you a tracking number and link.

Please note that tracking information can take 24 to 48 hours to activate after you receive your shipping confirmation email. This is normal. Your shipping label is often generated as soon as your package is ready for pickup, and tracking will not update until the carrier physically scans the package into their system.

Multiple Items

If your order contains multiple items, they may ship separately and arrive in different packages, potentially on different days, each with its own tracking number.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, arrives damaged, or is lost in transit, contact us at support@loonza.com with your order number so we can investigate and arrange a replacement or refund according to our Return and Refund Policy.

Incorrect Address

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you catch an error, contact us immediately, as we can only make changes before the order enters production.

Contact

Questions about shipping? Email us at support@loonza.com.