Refund policy
Last updated: September 3, 2026
Our Approach
Loonza products are made to order through print-on-demand production. Because each item is printed specifically for you after you order, we're unable to accept returns or offer refunds for reasons such as incorrect size selection, change of mind, or personal preference.
Defective or Incorrect Items
We will replace or refund your item if:
- It arrives damaged or defective
- It has a print error (misprint, incorrect design, etc.)
- You received the wrong item or size compared to what you ordered
To request a replacement or refund, contact us at support@loonza.com within 14 days of delivery with:
- Your order number
- A photo of the item showing the issue
- A brief description of the problem
Sizing
Please check our size chart carefully before ordering. Sizing issues due to customer error are not eligible for return under this policy. If you're between sizes or unsure, contact us before ordering and we'll help.
Lost or Undelivered Packages
If tracking shows your order as delivered but you haven't received it, contact us within 7 days so we can investigate with the carrier. If your order is lost in transit (not marked delivered) past the expected delivery window, contact us for a replacement or refund.
Cancellations
Because production begins shortly after ordering, cancellation requests can only be honored if made within 12 hours of purchase. Contact us immediately at support@loonza.com if you need to cancel.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. You'll receive an email confirmation once processed.
Contact
Questions about this policy? Email us at support@loonza.com.